Website content

City calls for vendors for new website and content system

The City of Stockton is seeking information from vendors on a planned redesign of the municipal website and, depending on industry response, a request for proposals could be issued next month.

In a 12-page RFI posted last weekthe city notes that it has had a website since 1999, but the majority of it still runs on a platform that was last redesigned in 2011, “using HTML as a simple management system interface (CMS) to make changes to the site,” which “does not fully meet accessibility goals/requirements and does not take advantage of the latest technological advancements that are important to community members, businesses, and visitors “.

The city is considering a major overhaul of the site, seeking a site that is “aesthetically pleasing, easy and intuitive to navigate, with a content management system that can be updated and managed by non-technical staff.”

RFI notes: “The lack of current technology has forced the city to seek expensive third-party apps and vendors to support communications and the distribution of services and funding to facilitate COVID recovery efforts, such as programs offered in under the CARES Act and the American Rescue Plan Act, as well as other state and federally funded programs. He adds that the city’s main site and its hosted pages “are not integrated and do not display well on some browsers and mobile devices”, and that the city has found some aspects of the site “difficult to maintain and modify. “.

Suppliers are asked to respond to their ability to provide and maintain a state-of-the-art hosted website that offers:

  • HTTPS security whose navigation is encrypted and verified by a trusted third party with a valid SSL certificate.
  • Website availability and reliability with 99.99999% uptime.
  • Compliance with current and future Americans with Disabilities Act (ADA) Section 508 and any other state or federal regulatory requirements.
  • Translation of content into other languages ​​in accordance with Title VI of the Civil Rights Act and Executive Order 13166 (Improving Access to Services for Persons with Limited English Proficiency (2000) Navigation and content aligned with W3C (World Wide Web Consortium) standards.
  • Integration and access to other city sites and apps that are served by a variety of platforms, for example, NeoGov, Granicus, GOGov apps, Accela, Munis, Click2Gov and Tyler Technologies.
  • A secure employee portal (password access) to post employee-specific communications and information for remote employee access.

The city is also looking for a system that provides city developers with a “sandbox” environment where significant changes to style, appearance, and structure can be tested and approved before release. A new system should incorporate style sheets to maintain a consistent look and feel, and it should give city development staff unfettered access to make changes without vendor intervention.

The site should be easily expandable and able to accommodate other large departments in the future. It should support uploading photos, videos and audio files, and it should be able to stream city government access TV channel from live stream or archived video “with a simple and intuitive method for non-technical content providers (web team members) to understand and use effectively,” says RFI.

Internally, the city wants an “easy-to-use content management system for non-technical web team members to make content changes and updates to maintain a consistent design across the the company”, indicates the RFI. It should accommodate multiple content providers and approvers on the platform simultaneously, and it should be built with a responsive design that allows for search engine and URL alias friendly.

Additionally, the city expects “initial and ongoing vendor-provided training and proper documentation for content migration/conversion and ongoing maintenance and operational support.”

The city wants to be able to add new pages and documents and complete changes to the site without relying on outside resources. He would also like analytical tools to manage, report and examine site visits and interactions for statistical analysis.

For the public, the city wants a system that:

  • Is compatible with all major web browsers and with all devices, desktop and mobile, including older versions.
  • Enables an integrated and seamless user experience with other websites and platforms used by the city, including a consistent look and feel across all pages and a website with style rules to ensure a look and feel is maintained standard, regardless of the browser used to access the site.
  • Has a “modern graphical and navigational design that is a resourceful and informative platform with search capabilities”.
  • Is visually appealing, with changing/rotating images on the homepage.
  • Provides secure transactions to support e-commerce and e-government capabilities for online payments and interactive forms and applications.
  • Can host embedded live streams from city social media sites e.g. Facebook, Twitter, YouTube.
  • Has a calendar function for displaying city meetings and events.

Any information submitted by sellers must include:

  • A cover letter and a general description of the company.
  • A story that meets the demands of the city.
  • Estimated costs, including all one-time and recurring, implementation and multi-year costs.
  • A breakdown of any known equipment and services the city will need to dedicate, purchase or contract to support a proposed website.
  • A proposed implementation schedule for this scope of work.

Potential respondents are asked to submit questions by 5:30 p.m. November 10 by mail to Stockton Community Relations Officer Connie Cochran, 425 N. El Dorado St., 2nd Floor, Stockton, CA 95202; or by email at [email protected] All city responses to supplier questions will be issued by November 16. Sealed responses to the RFI must be received by 5:30 p.m. on November 18.

The city says if it receives the desired information, a request for proposals could be issued as early as next month.

Denis Noone

Dennis Noone is editor of Techwire. He is a career journalist, having worked as a reporter and editor at small town newspapers and major metropolitan dailies in California, Nevada, Texas and Virginia, including as editor of USA Today in Washington, DC He lives in the foothills of northern California.

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